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For more information regarding
VMS4500, or to request an on-line demonstration, call us toll free
888-421-3737, or email us at info@szeto.ca.
Digital
Switching
VMS4500 is the official call center switch of Linux based
Call Linx TAS system. It powers the audio path
and call distribution from and to telephone connections. Voice quality is
crystal clear, and telephone interface can be digital, analog, or any
other combination.
Inbound calls are queued according to priority levels,
with programmable wait cycle time to guarantee service. Call distribution
to agents is based on skill levels, skill class, idling time and other pre-determined
criteria. The number of rings before auto answering is programmable. Up to
3 different greetings are allowed for use on different occasions.
VMS4500's "Call
Tree" feature is the call path design tool that allows branching from
mailbox to mailboxes. This increases the type of available services to be
offered. It also increases the scope and flexibility of call distribution.
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Voice Messaging
VMS4500 can record, initiate, send, share, direct and redirect voice
messages. It can send out timely reminder messages and/or wake-up calls
via telephone, pager, cellular, etc. It can patch and transfer callers to
subscribers without agent intervention, all the time
maintaining privacy (call screening) and accessibility (one number).
It also emails notification of completed rendezvous calls.
Subscribers can edit their message delivery methods and sequence on the
internet (if offered by the TAS/Call Center). There is no limit on the
number of delivery methods, which include telephone, mobile, fax, email,
and paging.
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Alpha Dispatch
In a TAS environment, those who subscribes to Alpha Paging will have
their messages sent to TAS agents. When an agent has been connected,
VMS4500 will play the subscriber's message repeatedly for transcription. The text is then sent
to the paging terminal via the TAS system.
In a non-TAS environment,
such as a Paging Service Provider who does not use a TAS system, VMS4500
will perform the same functions with its dispatch module.
Efficiency capabilities
include Remote Alpha Dispatch, Pre-defined Most Frequently Used
Phrases, Automatic Predefined Message Dispatch, Dispatch Agent Activity
Report, Dispatch Monitoring, and Alpha Message Log.
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Paging Encoder (option)
VMS4500 can interface directly with a variety of transmitters,
performing digital, analog and voice paging. Its communication ports
not only receive inbound pages from other external devices, they also send pages to other paging
terminals using the same protocols. Protocols provided include IXO(TAP),
TNPP, SNPP
and Web-Based Paging.
This is a value-added function of the switch, and is a very
cost-effective way of incorporating paging into available TAS/call
center services.
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