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Linx Wizard Scripting
"Linx Wizard Scripting" enables Call Linx to direct the course of communications
between callers and agents. This scripted guidance makes easy the decision of what to ask next and makes fluent
the flow of conversation. It also prompts the agent to take actions accordingly. As an integral part of
Call Linx, a Linx Wizard Script can perform message delivery automatically,
using all dispatch methods, scheduling flexibilities and sequencing capabilities of the TAS system.
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Linx On Call
"Linx On Call" is another integral part of Call Linx. It oversees on-call schedules
and processes on-call dispatch. Access can be from any local or remote agent station. It can also be
extended to TAS/Call Center clients via the internet. The software module is installed at the TAS/Call Center,
who in turn can host on-call scheduling in their website as a service to their clients.
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Linx Appointment
"Linx Appointment" takes care of appointment bookings. Like "Linx On Call"
, this function can be accessed locally, remotely, or via the internet. It is also installed at the
TAS/Call Center who in turn can host appointment taking services at their website. No third party
involvement is necessary.
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2-Way SMS Text Messaging
"2-Way SMS Text Messaging" is the newest message delivery method in Call Linx.
It sends text messages to subscribers according to programmed delivery settings. It receives
text messages, solicited or unsolicited, and directs them to the proper subscribers.
It manages message lengths, and, like all other delivery methods in Call Linx, SMS metrics
are recorded in Call Linx statistics.
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Auto Email Encryption
"Auto Email Encryption" increases the level of security in online communications
by ensuring privacy and confidentiality. It complies with HIPAA requirements,
and is especially essential for TAS operations that are involved
with medical professions in the United States.
This encryption feature is completely automatic and transparent
within Call Linx. It is programmable on a per account basis, and is
also applicalbe to email messages sent to voice/data mobile devices.
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Integrated Call Logger
"Integrated Call Logger" is web accessible, and is fully controlled by Call Linx. It records with
the "Pause and Resume" feature. It plays back conveniently to any operator headset at any operator station.
Its Instant Playback feature is most useful for message back track, and is another quality assurance tool in Call Linx.
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LinxScheduler
"LinxScheduler" is a powerful web-based work tool that helps employers
to schedule their staff according to need, availability and capability. It creates graphical/text-based draft schedules
based on historic data. It optimizes them by integrating staff work history, access levels, preferences, salaries etc.
Multiple schedules are supported. Emloyers can view and/or print their schedules as a whole or by employee. Employees can access
their own schedules online.
Originally designed for Szeto's Call Linx TAS system, LinxScheduler can be applied to collaborate with any non-Szeto
platform.
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