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About News Products Customization

 

Szeto makes a shoe to fit you rather than make you fit the shoe.

What differentiates Szeto Technologies from its direct competitors can be summed up in one word..... .........CUSTOMIZATION.

The company firmly believes that every TAS operation and call center has its own uniqueness. Every piece of equipment that they use, therefore, should be oriented to their specific business needs.

Hardware configurations and software versions of Szeto products are privileged to their individual clients, because any and all features are customized to address their specific requirements. Each and every additional module can be implemented easily, independent of software versions.

As TAS and call centers continue to evolve and change, many Szeto product innovations have become standard system features, e.g. Linx Scripting, Linx On Call, and Linx Appointment. Other product innovations are optional applications, e.g. 2-Way SMS Text Messaging, and Integrated Call Logger.

 For More Information Contact:  
 Szeto Technologies Inc.
 Tel: 888-421-3737
 Email: info@szeto.ca

 
 

Linx Wizard Scripting
"Linx Wizard Scripting" enables Call Linx to direct the course of communications between callers and agents. This scripted guidance makes easy the decision of what to ask next and makes fluent the flow of conversation. It also prompts the agent to take actions accordingly. As an integral part of Call Linx, a Linx Wizard Script can perform message delivery automatically, using all dispatch methods, scheduling flexibilities and sequencing capabilities of the TAS system.
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Linx On Call
"Linx On Call" is another integral part of Call Linx. It oversees on-call schedules and processes on-call dispatch. Access can be from any local or remote agent station. It can also be extended to TAS/Call Center clients via the internet. The software module is installed at the TAS/Call Center, who in turn can host on-call scheduling in their website as a service to their clients.
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Linx Appointment
"Linx Appointment" takes care of appointment bookings. Like "Linx On Call" , this function can be accessed locally, remotely, or via the internet. It is also installed at the TAS/Call Center who in turn can host appointment taking services at their website. No third party involvement is necessary.
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2-Way SMS Text Messaging
"2-Way SMS Text Messaging" is the newest message delivery method in Call Linx. It sends text messages to subscribers according to programmed delivery settings. It receives text messages, solicited or unsolicited, and directs them to the proper subscribers. It manages message lengths, and, like all other delivery methods in Call Linx, SMS metrics are recorded in Call Linx statistics.
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Integrated Call Logger
"Integrated Call Logger" is web accessible, and is fully controlled by Call Linx. It records with the "Pause and Resume" feature. It plays back conveniently to any operator headset at any operator station. Its Instant Playback feature is most useful for message back track, and is another quality assurance tool in Call Linx.
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